Decagon
Conversational AI
- Valuation
- $1.5B(2025)
- Total Funding
- $230M+
- Profit Status
- Pre-profit,rapid growth
- Employees
- ~100
About Decagon
Decagon builds AI agents for customer support that autonomously resolve complex customer conversations across chat, email, voice, and SMS. Its Agent Operating Procedures (AOPs) let companies encode support workflows in natural language, and the platform integrates with existing helpdesks to deflect and resolve tickets end-to-end. Decagon is used by companies like Duolingo, Notion, Rippling, and Eventbrite, and reached a $1.5B valuation in 2025.
Company History
Founded 2023 by Jesse Zhang and Ashwin Sreenivas. Decagon builds enterprise-grade AI customer support agents that resolve tickets autonomously across channels. Grew rapidly with customers including Duolingo, Notion, Rippling, Substack, and Eventbrite. Raised a $65M round (2024) co-led by a16z and Accel, then a $131M round in 2025 led by Accel and a16z at a $1.5B valuation, making it one of the leading AI customer-experience companies.
Company Timeline
3 milestones- 2023Founded by Jesse Zhang and Ashwin Sreenivas
- 2024$65M raised; enterprise customers including Duolingo and Notion
- 2025$131M round at $1.5B valuation led by Accel and a16z
Funding Rounds
2 rounds| Date | Round | Amount | Investors |
|---|---|---|---|
| 2024 | Series A | $65M | Andreessen Horowitz, Accel, Elad Gil |
| 2025 | Series C | $131M | Accel, Andreessen Horowitz, $1.5B valuation |
Products & Services
4- AI Agents for Support
- Agent Operating Procedures (AOP)
- Admin Dashboard
- Voice Agents
People & ecosystem
Key People
- Jesse Zhang (CEO, co-founder)
- Ashwin Sreenivas (CTO, co-founder)
Key Investors
- Accel
- Andreessen Horowitz (a16z)
- Bain Capital Ventures
- Elad Gil
- A* (A-Star)
Competitive Landscape
- Sierra AI
- Intercom (Fin)
- Zendesk AI
- Ada
- Salesforce Agentforce