Decagon
Conversational AI
Valuation
$1.5B (2025)
Total Funding
$230M+
Profit Status
Pre-profit, rapid growth
Employees
~100
About Decagon
Decagon builds AI agents for customer support that autonomously resolve complex customer conversations across chat, email, voice, and SMS. Its Agent Operating Procedures (AOPs) let companies encode support workflows in natural language, and the platform integrates with existing helpdesks to deflect and resolve tickets end-to-end. Decagon is used by companies like Duolingo, Notion, Rippling, and Eventbrite, and reached a $1.5B valuation in 2025.
Company History
Founded 2023 by Jesse Zhang and Ashwin Sreenivas. Decagon builds enterprise-grade AI customer support agents that resolve tickets autonomously across channels. Grew rapidly with customers including Duolingo, Notion, Rippling, Substack, and Eventbrite. Raised a $65M round (2024) co-led by a16z and Accel, then a $131M round in 2025 led by Accel and a16z at a $1.5B valuation, making it one of the leading AI customer-experience companies.
Company Timeline
2023
Founded by Jesse Zhang and Ashwin Sreenivas
2024
$65M raised; enterprise customers including Duolingo and Notion
2025
$131M round at $1.5B valuation led by Accel and a16z
Products & Services
Company Details
Focus Area
Conversational AI
Stage
Founded
2023
Headquarters
San Francisco, CA
Employees
~100
Financial Overview
Total Funding
$230M+
Valuation
$1.5B (2025)
Profit Status
Pre-profit, rapid growth
Funding Rounds
- Series A$65M2024Andreessen Horowitz, Accel
- Series C$131M2025Accel, Andreessen Horowitz
Key Investors
Key People
- Jesse Zhang (CEO, co-founder)
- Ashwin Sreenivas (CTO, co-founder)